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| 01. Am I eligible to register for Bill Payment? | |
| 02. Who is providing this service? |
| 03. What are the features & benefits of this service? |
| 04. Do I need to have Credit /Debit card to pay my bills? |
| 05. How do I get started? |
| 06. How do I create the list of bills that I want to pay for? |
| 07. If BillSuvidha presents my bills online, will I still get my physical bills? |
| 08. Do I need to Register to use the service? |
| 09. Will I be charged for the Registration? |
| 10. Can I pay someone else's bills? |
| 11. Can I pay bills after their due date? |
| 12. By when should I make my bill payments? |
| 13. Do I receive reminders and alerts? |
| 14. How can I get a copy of the Terms and Conditions? |
| 15. Should I continue to pay my physical bill from a particular biller until I receive my first electronic bill from that biller? |
| 16. Do I need to contact my biller/payee for using Services? |
| 17. How many billers can I pay? What if I have multiple accounts with a biller? Can I pay all my bills from that biller through Bill Suvidha? |
| 18. Do I have to pay the entire bill amount? |
| 19. Can I make a payment to a biller who is not on your biller list? |
| 20. What if I disagree with the bill amount billed to me by a biller? |
| 21. What if one of my billers ends participation in the Bill Suvidha service? |
| 22. After I add a new biller, how long will it take for the service to be activated in respect of that biller? |
| 23. Can I pay one of my online bills in person? |
| 24. Who can I pay using Bill Suvidha? |
| 25. How many billers can I pay through this service? |
| 26. Is there a limit on the size of a payment I can make? |
| 27. How are payments processed? |
| 28. When should I make a payment so that it reached the biller before its due date? |
| 29. When will my payment account be debited for my payment? |
| 30. How can I prove I made a payment? |
| 31. What if I disagree with a payment that is shown on my statement? |
| 32. Can I make a payment while traveling outside India? |
| 33. How will member get the receipt for the payment done? |
| 34. What is a Customer Reference Number or Unique Id no.? |
| 35. How long will take to process the application and activate the billers that I register for? |
| 36. In addition to the services how can member get the benefit? |
| 37. Where? Whom? How to contact in case member has any doubts or query? |
| 38. In case the member adds a new policy/utility or any periodical transaction can they add it to the current membership? Any additional charges for the same? |
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| ELIGIBILITY CRITERIA: It is hereby clarified that persons above 18 years of age and above is eligible to register with Bill Suvidha. For detailed information please click on the following link… |
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| Bill Suvidha is a bill payment solution providing company. We are guided by latest technology and logistics process to provide complete satisfaction to our clients. For more information please visit our website WWW.BILLSUVIDHA.COM. |
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One-stop solution.
Free pick-up / Home Service.
Free SMS / Email reminder before due date.
Fast, Secure & Convenient bill payment solutions.
Avoid late payment.
It saves time and money.
No need to travel long distance.
Online payment solution.
Link multiple bills to your account.
Get updates for pending bills.
Analyze your expenses.
Get past payment records.
Pre budgeting software for registered clients.
Easy & convenient payment solutions. |
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| No. To pay your bills through Bill Suvidha, you do not require any Credit / Debit card. In fact, Bill Suvidha service works with any bank account provided your bank branch has an ECS facility or if you have cheques issued by the bank for your a/c. Bill Suvidha also gives you the flexibility to make a cheque in the name of the biller and we will get payment processed for you. |
| * Please note under no circumstance offer cash payment for bill amount to any representative of Bill Suvidha, in case if they ask for bill amount to be given to them by cash please contact Customer Care desk. |
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1. Fill our Online Application Form. or you may fill up the from with our executive.
2. We will then send you a Welcome Kit
3. Bill Suvidha will send you an email / SMS once your account has been activated. |
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| Once you are registered with Bill Suvidha, you will need to create a list of your Billers/ Payees to start making payments of their bills. Therefore, it will be a good idea to keep the physical copy of your bills handy with you before you create this list online or when the executive is with you to fill up the from. |
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| Yes, you will continue to receive your physical bills from your Billers/ Payees, even after you register with Bill Suvidha. |
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| Yes you need to register for this service to use the same. |
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| Yes, you may refer to our plan for more detailed information on charges. |
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| No. However you may pay bill for someone whose billing address is same as yours and if that bill is added on to the plan from inception for more details you may confirm with our customer support. |
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| Bill Suvidha urges you to pay your bills on time. Our ability to accept payments beyond the due date depends upon whether your biller allows this or not. Most billers do not allow payment beyond due date. |
| The biller specific terms are clearly indicated on the biller page when you are providing your bill details. Please adhere to them strictly. Where billers do not entertain late payments, any payment made by you after due date is liable to be rejected by the biller with attendant penalties. |
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| To ensure that your payments arrive before a due date and to avoid late payment charges, you need to make your payment at least 3-4 working days before the bill due date. |
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| Yes. You will receive email and SMS reminders. |
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| Click this link to view the Bill Suvidha Service Terms and Conditions. You can print the Terms and Conditions thru the following link. |
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| Yes. After you sign up for the Bill Suvidha service, continue paying your physical bill as usual until you receive your electronic bill through Bill Suvidha email if you have enrolled for ECS system, However if you have not enrolled for ECS system then you may give the bill with cheque/DD (in the name of biller) to Bill Suvidha Executive for the payment to be processed. If you have already paid your physical bill and your first online bill is a duplicate, you should file that electronic bill and pay your next electronic bill using Bill Suvidha website. |
| * Please note under no circumstance offer cash payment for bill amount to any representative of Bill Suvidha, in case if they ask for bill amount to be given to them by cash please contact Customer Care desk. |
| Most billers send electronic bills as a part of their normal billing cycle, so you should receive you electronic bill at about the same time each month as you receive your physical bill. |
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| No, you do not have to contact your biller for using Bill Suvidha. Just make your payments through Bill Suvidha and relax! We'll take it from there. Incase you would like to verify payment details please contact your biller. |
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| You may select the number of biller as per the plan charges |
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| You need to make a payment either in full or in part depending upon whether the biller provides you with that facility. |
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| No. At this time you can only make payments to billers who are participating in the Bill Suvidha service. However you may put forward your request to our customer service team, we will try to get in touch with the biller and if terms and conditions agreed between BillSuvidha and New biller. We will start accepting your bill from next payment. |
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| If you disagree with the information on a bill, you will need to contact the biller directly. As we will be making the payment as indicated on the bill in case of any dispute with the biller your may contact the biller as we are service provider and cannot dispute on your behalf. |
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| In the unlikely event that any of your biller ends participation in the Bill Suvidha service you receive an email message informing you about such change. You will then need to make payments to the biller through the traditional / alternative payments channels offered by the biller. However you always have an option of making payment thru our bill pick-up service. |
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| When you add a new biller, Bill Suvidha forwards such details to your biller for verification and activation of the electronic bills facility. Biller policies vary, but most will process your registration within a period ranging between 4 days to three weeks(3). After such verification and activation you will be able to receive messages from the Bill Suvidha. Billers will continue to send you your physical copy of the bill as usual as per your request. |
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| Yes you can pay any of your online bills using the traditional channels. Registering for or using Bill Suvidha does not in any way restrict you from making your payments in person. |
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| You can make payments to any biller who participates in the Bill Suvidha service. Just refer to the (Link to biller list) provided as a link on the home page to find out the participating billers to whom you can makes payments using the Bill Suvidha service. |
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| You would need to refer to billing plan that you have selected. Any additional bill will charged as per billing plan, please refer to plan charges. (LINK TO FEE PLANS) |
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| No, With Bill Suvidha there is no limit to bill amount that you are paying for. However * Under no circumstance offer cash payment for bill amount to any representative of Bill Suvidha, in case if they ask for bill amount to be given to them by cash please contact Customer Care desk. |
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| If your payment is successful, you will be informed that your payment has been accepted and given a payment identification number. If your payment is unsuccessful, we will inform you why your financial institution has declined your payment. |
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| Ideally you should make your payment at least 3-4 working days before the bill due date for the payment to reach your biller in time. Bill Suvidha would urge you not to wait till such last date, but make the payment well in time to avoid any biller-service disruption or delayed payment charges. However you can make emergency payment at an extra cost as specified on the plan. For the same you need to inform us before 12 noon on the due date. |
| * please note for some Billers the due date for cheque payment is earlier than the cash payment date and since we don’t accept any cash payment for bill the last date here would mean the last date to pay by cheque. |
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| As soon the we receive ECS intimation from your biller we will send authorization from the same, when you are making a payment using a credit card your account is debited as soon as an approved response is received from your financial institution. |
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| You can track your payments if you need to provide proof of a payment. Your bank or credit card statement will show the charge to your account. In addition you would have supplied an instant online receipt at the time of making the payment. You can store or print this receipt for your reference. You can use the unique transaction ID printed on the receipt to track your payment and resolve any queries or disputes. In case of payment by bill pick-up service we will send you an receipt of payment done on behalf of the biller once payment, for the recipt by your biller you make collect it from our office. |
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| If you disagree with a payment that is shown on your statement, contact Bill Suvidha Customer Support by sending an email to us. Hence we can stop the payment for that particular biller for you payment, however in case of any dispute with the biller, you may contact the biller as we are service provider and cannot dispute on your behalf. |
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| Yes. You can use Bill Suvidha when traveling anywhere, provided you can connect to the Bill Suvidha Web site. However, your billing address must be within India. At this time the payment service is only available to billers within India and all payments must be made with Indian funds. |
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| Member will get receipt for the payment once the payment is done thru email, confirmation SMS thru Bill Suvidha or else it will be sent by courier. |
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| The Unique Id number is the reference number given to all the members of Bill Suvidha, with this Unique Id number Your details in regards to payments are Identified and for any communication with Bill Suvidha you will need to give the Unique Id no. |
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| Once enrolled with Bill Suvidha, you will receive a Welcome Kit along with Email/SMS confirmation. It will take atleast 7 working days for your registration to become active. |
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In addition to the below mentioned service we will provide New and Renewal service for Telephone/ Internet, Insurance policies (Life/General) and Various Subscriptions you may visit our call service section on web page or call Customer support for more assistance.
List of Benefits: -
1.One-stop solution.
2.Free pick-up / Home Service.
3.Free SMS / Email reminder before due date.
4.Fast, Secure & Convenient bill payment solutions.
5.Avoid late payment.
6.It saves time and money.
7.No need to travel long distance.
8.Online payment solution.
9.Link multiple bills to your account.
10.Get updates for pending bills.
11.Analyses your expenses.
12.Get past payment records.
13.Pre budgeting software for registered clients.
14.Easy & convenient payment solutions. |
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| For any assistance you may write to us on Info@billsuvidha.com or call us in working hrs on our Customer Service Number. (Contact us) |
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| Yes you may add and you can refer the plan for more details. |